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Privacy Policy – Upskill Classes

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Upskill Classes (“we”, “our”, “us”) is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, use our services, or make a payment through Razorpay.

By using our website or services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

A. Personal Information

We may collect the following details:

  • Name of parent and student

  • Email address

  • Mobile number

  • Billing address (if required during payment)

  • Student grade and learning preferences

  • Any information submitted through forms, WhatsApp links, or chatbots

B. Payment Information

When you make payments through Razorpay:

  • Card details, UPI information, Net banking, and wallet details are collected directly by Razorpay, not by us.

  • We only receive payment confirmation details such as transaction ID, payment status, and payer’s name.

C. Technical Information

Automatically collected data:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Cookies and tracking tags

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2. How We Use Your Information

We use your information for:

  • Providing online one-to-one classes

  • Scheduling classes and maintaining student records

  • Communicating with parents/guardians

  • Improving website experience and learning quality

  • Issuing invoices, receipts, and payment confirmations

  • Sending educational updates, reports, and class reminders

  • Customer support and query resolution

  • Complying with legal and accounting requirements

We never sell or rent your data to any third party.

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3. Payment Processing – Razorpay

We use Razorpay as our trusted payment gateway.
When you pay on our website:

  • Razorpay securely collects and processes your financial information.

  • Razorpay uses industry-standard encryption and PCI-DSS compliant systems.

  • We never store or have access to your full card number or UPI PIN.

You can view Razorpay’s privacy policy here:
https://razorpay.com/privacy/

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4. Cookies & Tracking Technologies

We may use cookies to:

  • Improve website functionality

  • Remember user preferences

  • Analyse website traffic

  • Enable secure login and payment sessions

You may disable cookies through your browser settings.

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5. Data Sharing

We may share limited information with:

  • Razorpay (for payment processing)

  • Email/SMS service providers (to send receipts, OTPs, updates)

  • Learning tools that support our classes (Google Meet, Bitpaper, etc.)

  • Legal authorities only when required by law

We do not share your data with advertisers or unrelated third parties.

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6. Data Security

We use reasonable administrative, technical, and security measures to protect your data from:

  • Unauthorized access

  • Misuse

  • Loss

  • Modification

However, no method of transmission over the internet is 100% secure.

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7. Data Retention

We retain your information:

  • For as long as your child is enrolled

  • For compliance and record-keeping

  • To analyse learning progress

  • As required by law (e.g., tax purposes)

You may request deletion of your data after discontinuation of services.

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8. Children's Privacy

Our classes are designed for students aged 5–20.
We collect information only from parents/guardians, not directly from children.

Parents may request access, correction, or deletion of their child’s data at any time.

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9. Your Rights

You may request the following at any time:

  • Access to your data

  • Correction or updates

  • Withdrawal of consent

  • Deletion of personal information

  • Opt-out from marketing communication

Email us for any request at: contact@upskillclasses.com

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10. Third-Party Links

Our website may contain links to external tools or platforms.
We are not responsible for their privacy practices.

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11. Changes to This Policy

We may update this Privacy Policy from time to time.
The revised version will be posted here with a new “Last Updated” date.

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12. Grievance Officer (Mandatory for Razorpay Compliance)

Name: Preeti Dubey
Designation: CEO – Upskill Classes
Email: contact@upskillclasses.com
Phone: +91-[Add Number]
Address: Upskill Classes, Pune, Maharashtra, India

The Grievance Officer will respond within 30 days of receiving a request.

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